WEBVTT

1
00:00:02.040 --> 00:00:03.120
<v Speaker>Let's take a moment.

2
00:00:03.390 --> 00:00:06.480
This is Marnie Castor
with KUT Public Media.

3
00:00:08.070 --> 00:00:12.360
Once upon a time, I managed a
wellness establishment that was

4
00:00:12.360 --> 00:00:14.970
owned by the proverbial ma and paw.

5
00:00:15.480 --> 00:00:16.350
Year over year.

6
00:00:16.350 --> 00:00:21.420
People paid to fee to show up,
move their bodies, learn from wise

7
00:00:21.420 --> 00:00:24.000
teachers, and commune with one another.

8
00:00:24.450 --> 00:00:25.560
It was familial.

9
00:00:26.310 --> 00:00:31.170
A thriving business because not
only was the product top notch, but

10
00:00:31.170 --> 00:00:35.580
the sum total of the environment
from the employees to the customers

11
00:00:35.640 --> 00:00:38.490
fostered wellbeing and community.

12
00:00:39.540 --> 00:00:43.830
One day the business was sold,
the owners became an entity.

13
00:00:44.100 --> 00:00:48.780
More and more locations opened up
across the country, and the entity

14
00:00:48.780 --> 00:00:53.190
forgot that they were ultimately
in the business of human beings.

15
00:00:53.805 --> 00:00:59.985
Managers were asked to prioritize the
spreadsheet over the customers, and in due

16
00:00:59.985 --> 00:01:03.375
time, the entity was fired by the people.

17
00:01:04.364 --> 00:01:10.785
The moral of the story, people are
profit from employee to client.

18
00:01:10.785 --> 00:01:14.595
We must never forget that we
are in the business of people.

19
00:01:15.134 --> 00:01:17.175
Robots don't carry wallets.

20
00:01:17.414 --> 00:01:18.105
People do.

21
00:01:19.125 --> 00:01:19.520
Take a moment.

22
00:01:20.385 --> 00:01:23.655
Think of a business you
patronize because you love it.

23
00:01:24.405 --> 00:01:27.195
Think of a business that you don't love.

24
00:01:27.945 --> 00:01:29.805
What's the difference between the two?

25
00:01:30.945 --> 00:01:33.075
The saying it's not personal.

26
00:01:33.075 --> 00:01:38.025
It's business works for robots,
but it doesn't work for humans.

27
00:01:38.955 --> 00:01:43.550
You can find, take a moment
on kut.org or the NPR app.